SHIPPING, RETURN & REFUND POLICY

West Malaysia ( Within Peninsular Malaysia only)

Amount of Orders
Delivery Rate
Duration
Orders of less than RM100.00 RM 10 per shipment. 3 – 5 Business Days
Orders of more than RM 100.00 FREE* 3 – 5 Business Days

East Malaysia – Sarawak / Sabah

Amount of Orders
Delivery Rate
Duration
Orders of less than RM100.00 RM 15 per shipment. 3 – 5 Business Days
Orders of more than RM 100.00 FREE* 3 – 5 Business Days

 

*Terms & Conditions

  1. If product is in stock, delivery is within 3 to 5 business days.(Except Pre-order Items)
  2. Please note that delivery charges are based on a single transaction/order. If you opt for partial/separate delivery from a single transaction/order, delivery charges are applicable for each delivery.
  3. In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from PosLaju/ Freight Mark, DHL, Skyney, Gdex and item(s) / parcel is returned to Vonclo Trading , the customer shall have to bear the cost of shipment and handling charges .
  4. *Free delivery is NOT applicable for items exceeding 20kg.
  5. Business days exclude public holidays and weekends.
  6. Kindly note should the order/parcel not been accepted or claimed by the customer/consignee or is undeliverable due to error or omission on the part of the customer/consignee or owner or for which no disposition instructions have been provided to Natenatural (shipper) within the 14 days (upon receiving email notification from our end) of its arrival, the order/parcel shall be considered unclaimed/abandoned. Natenatural has the right and shall abandoned the order/parcel and no substitute/refund/re-delivery request shall be entertained.

 

 

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Vonclo Trading will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 7 days after the confirmation. We are dedicated to ensure you receive your orders within 7 working days unless unseen circumstances.

 

Please return your purchase to the following address:

Vonclo Trading
C2-5-1, Bayu Tasik Condominium, Jalan Sri Permaisuri 5,
Bandar Sri Permaisuri, 5600, Kuala Lumpur

 

Please contact [email protected] or +6011-107851000 if you have any questions or doubts.